Refund policy

At Rapid Radios, we stand behind the quality of our equipment and strive to ensure complete customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.

Standard Returns & Timelines To qualify for a return, your product must be in its original condition, showing no signs of damage, alteration, or use beyond normal handling, and must include all original packaging and accessories. Custom or personalized items are not eligible for return.

  • 0 to 30 Days (100% Refund): Items received by Rapid Radios within 30 calendar days from your original shipment receipt are eligible for a 100% refund to the original payment method (minus any chosen return shipping fees).
  • 31 to 90 Days (30% Restocking Fee): Items received between 31 and 90 calendar days from your original shipment receipt are subject to a 30% restocking fee. This fee covers the costs associated with inspecting, repackaging, and restocking the hardware. Your refund will be processed minus this fee and any chosen return shipping fees.
  • After 90 Days (No Returns): We do not accept returns or issue refunds under any circumstances for items returned more than 90 days after the shipment receipt.

Defective, Damaged, or Incorrect Orders (First 7 Days) If your product arrives damaged, defective right out of the box, or if you receive the incorrect item or quantity, the standard restocking and shipping fees do not apply.

  • You must contact us within 7 business days of receiving your order.
  • Please provide pictures or video evidence of the damage or defect to expedite the process.
  • We will promptly issue a full refund or send a replacement, based on your preference.

12-Month Parts Warranty In addition to our return policy, all Rapid Radios include a 12-month parts warranty backed by our Michigan support team.

  • What is covered: This warranty covers manufacturer defects and internal hardware failures that occur during normal, intended use within the first 12 months of delivery.
  • What is NOT covered: This baseline warranty does not cover accidental damage, drops, water damage, loss, theft, or damage resulting from unauthorized modifications or misuse.
  • Resolution: If your device experiences a covered failure within the 12-month window, we will repair or replace the defective parts or device at our discretion.

The Return & Warranty Process

  1. Contact Us: Reach out to our customer service team at info@rapidradios.com with your order number and a brief description of the issue to initiate your request.
  2. Choose Your Shipping Method: Once authorized, you can choose how you want to ship the item back:
    1. Prepaid USPS label: A $10 shipping fee will be deducted from your final refund.
    2. Ship it back yourself: You cover the shipping cost with your preferred carrier, and your refund stays intact with no $10 fee deduction. (Note: If your return is due to a defect or an error on our part, return shipping is fully covered by Rapid Radios).
  3. Ship the Product: Pack the item securely in its original packaging and dispatch it using your selected method.
  4. Inspection & Resolution: Once received, our team will inspect the item. For standard returns, approved refunds are processed to your original payment method within 7-10 business days. For warranty claims, your repaired or replacement device will be dispatched promptly.

    Contact Customer Support If you have any questions or need assistance starting a return or warranty claim, we are ready to help:

    • Email: info@rapidradios.com
    • Phone: 616-227-3466